Terms & Conditions

These Terms & Conditions apply to hypnotherapy appointments booked with Bliss. They sit alongside our Terms of Service (which govern the website) and our Privacy Policy (which governs your information). By booking a session you accept these terms.

1. The sessions

Sessions are run by a qualified hypnotherapy practitioner. Depending on the type you book, a session runs for a set length — for example, a free consultation for 30 minutes, a paid consultation for 30 to 60 minutes, and a work session for 60 to 180 minutes. The exact time is shown when you book.

2. Hypnotherapy is complementary care

Hypnotherapy supports relaxation, habits, confidence, anxiety and sleep, but it is not a substitute for medical or psychological diagnosis or treatment. Always seek advice from a qualified health professional about a medical or mental-health condition. If you are in crisis or need urgent help, call 000 or Lifeline on 13 11 14.

3. Suitability and what to disclose

Before your session, tell us about anything that may affect your safety or the way a session should be run, including pregnancy, epilepsy or seizure disorders, psychotic or dissociative disorders, significant heart or respiratory conditions, recent surgery, substance use, or any medication that affects alertness. We may decline or stop a session if it is not clinically appropriate, and we will discuss alternatives.

4. Booking and confirmation

A booking is confirmed when you complete sign-in for a free consultation or when your payment succeeds. Until then, the time is held for a limited window and may be released. You must provide accurate contact details so we can reach you about your session.

5. Fees and payment

Fees are shown at checkout in Australian dollars and are based on the practitioner’s rate and the length of the session. Payment is processed by Stripe. Where a refund is due, it is returned to the original payment method through Stripe, and it may take several business days to appear.

6. Rescheduling and cancellation

• You can reschedule a confirmed session yourself from your dashboard up to two times, as long as you give at least 48 hours’ notice. After that, contact the practice and we will help where we reasonably can.
• To cancel, contact the practice as early as possible. If you cancel before the session, any payment for it is refunded in full to the original payment method.
• If we need to cancel or move a session, we will offer an alternative time or a full refund.

7. Lateness and no-shows

A session ends at its scheduled time, so arriving late shortens the time available. If you do not attend, the session may be recorded as a no-show, and repeated no-shows or late cancellations may affect future bookings or refunds.

8. Your commitments

• Attend sober and able to take part in the session.
• Join from a quiet, private place where you will not be interrupted.
• Do not record the session without your practitioner’s consent.
• Treat your practitioner with courtesy and respect.

9. Confidentiality and records

What you share in a session is confidential, and session notes are handled under our Privacy Policy. Confidentiality has legal limits: it may be broken where there is a serious risk of harm to you or someone else, where a child is at risk, or where the law requires it.

10. Results

Everyone responds differently, and we cannot guarantee a particular outcome. You are responsible for how you apply what you learn in a session, and for continuing any care recommended by your treating health professionals.

11. Changes to these terms

We may update these terms from time to time; the date at the top of the page shows when they last changed. The terms that applied when you booked govern that booking.

12. Contact

For anything to do with a booking, email hello@bliss-therapy.com or use your dashboard.