Terms of Service

These Terms of Service govern your use of the Bliss website and booking platform (the “Service”), operated by Bliss Hypnotherapy in Australia. By using the Service you agree to these terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be 18 or older to create an account and book a session. If you are under 18, a parent or guardian must book and consent on your behalf and may be asked to attend.

2. Accounts and sign-in

Bliss uses passwordless sign-in: we email you a magic link that signs you in. You are responsible for keeping access to your email account secure, because anyone with access to it can sign in as you. Keep your contact details accurate and up to date.

3. Bookings, holds and payment

• A booking is only confirmed once the gate for that booking closes — completing sign-in for a free consultation, or a successful payment for a paid session.
• While a booking is waiting, the time is held for a limited window (for example, 30 minutes for a free consultation and 60 minutes for a paid checkout). When the window lapses, the hold is released and the time becomes available to others.
• Free consultations are limited to one per client.
• Prices are shown in Australian dollars. Payment is processed by Stripe. We do not store your full card number.
• Rescheduling, cancellation and refunds for appointments are governed by our Terms & Conditions.

4. Acceptable use

You agree not to:

• provide false information, or book under someone else’s identity;
• make repeated or automated bookings to hold or disrupt availability;
• scrape, copy, probe or overload the Service, or bypass its security or rate limits;
• use the Service for anything unlawful, harmful or misleading; or
• interfere with another person’s use of the Service.

We may suspend or cancel bookings and accounts that break these rules.

5. Intellectual property

The content, design, text, graphics and code of the Service are owned by or licensed to Bliss, and are protected by Australian and international law. You may use the Service for your own personal, non-commercial purposes. You may not reproduce, republish or create derivative works from our content without our written permission. “Bliss” and associated marks remain our property.

6. Third-party services

The Service links to or relies on third parties such as Stripe (payments) and Google (embedded video). Their terms and privacy policies apply to your use of those services, and we are not responsible for them.

7. Availability and changes

We aim to keep the Service available, but we do not promise uninterrupted or error-free access. We may change, suspend or withdraw part of the Service at any time.

8. Hypnotherapy disclaimer

Hypnotherapy is a complementary wellbeing service. It is not a substitute for medical or psychological care, diagnosis or treatment, and it is not emergency care. See the important disclosures in our Terms & Conditions.

9. Limitation of liability

To the maximum extent permitted by law, Bliss is not liable for indirect or consequential loss, or for loss arising from your use of, or inability to use, the Service. Nothing in these terms excludes or limits any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

10. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction over any dispute.

11. Changes and contact

We may update these terms; the date at the top of the page shows when they last changed, and continued use of the Service means you accept the update. Questions can be sent to hello@bliss-therapy.com.